At Venture Loom Tent Shop (“we”, “us”, or “our”), we’re as committed to protecting your personal data as we are to crafting premium outdoor gear. This Privacy Policy explains how we collect, use, and safeguard your information when you visit tentsafegear.com or purchase our adventure equipment.
1. Who We Are
We’re a specialist outdoor retailer based in Edinburgh, serving adventurers worldwide (excluding some Asian and remote regions). Our product range includes:
- 2-3 man expedition tents
- Camping chairs and tables
- Synthetic sleeping bags
2. Information We Collect
When you shop for your next adventure with us, we may collect:
- Personal Details: Name, email, shipping address, and phone number needed to process your tent or gear order
- Payment Information: Card details (processed securely via 256-bit SSL encryption) or PayPal account information
- Technical Data: IP address, browser type, and device information to optimise your browsing experience
- Usage Data: How you navigate our site, which camping products interest you
3. How We Use Your Information
We use your data responsibly to:
- Process orders for your camping equipment and provide order confirmations
- Offer secure payment processing through our bank-grade systems
- Respond to your enquiries about tents or outdoor gear (typically within 24 hours)
- Improve our product range based on adventurers’ preferences
- Prevent fraudulent transactions with our 24/7 monitoring
4. Data Sharing & Disclosure
We treat your data like we treat our tents – keeping it protected. We only share information when absolutely necessary:
- With payment processors (Visa, MasterCard, JCB, PayPal) to complete transactions
- With shipping carriers to deliver your outdoor gear
- When required by UK law or to protect our business from fraud
We never sell your data to third parties for marketing purposes.
5. Data Storage & Security
Based at 70 Castlehill, Edinburgh, we implement robust measures:
- 256-bit SSL encryption (same as banks) for all transactions
- Secure servers protected by firewalls
- Regular security audits of our systems
- Limited staff access to sensitive data
We retain order information for 5 years to comply with UK tax regulations and handle potential returns under our 15-day policy.
6. Your Rights
As an adventurer, you have the right to:
- Access personal data we hold about you
- Correct inaccurate information (e.g., shipping address)
- Request deletion of data not required for legal/compliance reasons
- Object to certain processing activities
- Lodge complaints with the UK Information Commissioner’s Office
To exercise these rights, contact our gear experts at [email protected].
7. Cookies & Tracking
Like checking your compass, we use cookies to:
- Remember your preferences (e.g., currency selection)
- Analyse site traffic to improve our camping equipment offerings
- Enable secure checkout processes
You can manage cookies through your browser settings, though this may affect site functionality.
8. International Data Transfers
While we serve adventurers globally (excluding some regions), your data is primarily processed in the UK. When transferred internationally (e.g., to payment processors), we ensure adequate protections are in place.
9. Policy Updates
We may update this policy as our business evolves – significant changes will be communicated via email or site notices. Continued use after changes constitutes acceptance.
10. Contact Us
For privacy questions or to report concerns:
Email: [email protected]
Postal: 70 Castlehill, Edinburgh, GB EH6Y 8FD
At Venture Loom, we believe your privacy deserves the same rugged protection as our tents. Shop with confidence as you prepare for your next great adventure.