Welcome to Venture Loom Tent Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, and services to help prepare you for your next adventure.

About Venture Loom

What kind of products does Venture Loom specialise in?
We specialise in high-quality outdoor equipment including 2-man and 3-man tents, camping chairs, camping tables, and synthetic sleeping bags – all designed to withstand the rigours of outdoor adventures.
Where is Venture Loom based?
Our headquarters and warehouse are located at 70 Castlehill, Edinburgh, GB EH6Y 8FD. From this base, we ship to adventurers worldwide (excluding some Asian and remote regions).

Product Questions

How do I choose between a 2-man and 3-man tent?
Our 2-man tents are ideal for solo adventurers who want extra space or for couples who prefer a cosy setup. The 3-man tents offer more room for two people plus gear, or comfortable accommodation for three. Consider your group size and how much gear you’ll be storing inside the tent.
Are your synthetic sleeping bags suitable for extreme cold?
Our synthetic sleeping bags are designed for typical camping conditions in most climates. For extreme cold weather expeditions, we recommend checking the temperature ratings of each model or contacting our gear experts at [email protected] for personalised advice.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your purchase as smooth as pitching one of our tents.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can shop with confidence knowing your payment details are protected.

Delivery Information

What delivery options are available?
We offer two shipping options:

Standard Shipping (£12.95): 10-15 days via DHL or FedEx with tracking
Free Shipping: 15-25 days via EMS for orders over £50
How long does order processing take?
Our Edinburgh team carefully checks and packages all orders within 1-2 working days. You’ll receive tracking information as soon as your adventure kit leaves our warehouse.
Do you deliver to my country?
We ship worldwide except to some Asian and remote regions. If you’re unsure about delivery to your location, please email [email protected] and our team will be happy to help.

Returns & Warranty

What is your return policy?
We stand behind every product we ship. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact us at [email protected] to begin the process.
What if my gear arrives damaged?
In the unlikely event your gear arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

Customer Support

How can I contact Venture Loom?
Our gear experts are always ready to help at [email protected]. We aim to respond to all enquiries within 24 hours.
Do you offer advice for choosing equipment?
Absolutely! Our team are outdoor enthusiasts themselves and can provide personalised recommendations based on your adventure plans. Email us at [email protected] with details about your trip and we’ll suggest the perfect gear.

Didn’t find the answer you were looking for? Our friendly team is always here to help at [email protected]. At Venture Loom, we don’t just deliver camping gear – we deliver confidence for your outdoor adventures.